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If you're unable to log into your account:

• Make sure that you have tried the Forgot Password feature
• If you tried it and didn't get the password recovery link in your email, check your junk/deleted folder
• Check that you are entering your username correctly; use the Forgot Username feature if you're not sure. There should be no spaces or special characters in your username, and your username/password may be case sensitive
• If you're not sure whether or not your password change worked, try logging in to test it